These Terms govern your use of the CallSalvage website and service. By using our service you agree to them.
The service
CallSalvage provides an automated missed call text back service. When a call to your business line goes unanswered, our system sends a text message to that caller using answer scripts you have reviewed and approved, and can book appointments on your calendar. Depending on your plan we may also provide review request automation, review monitoring, and a website.
Your responsibilities
- You must own or be authorized to use the business phone number we connect.
- You must give us accurate business information, including your legal business name, address, and EIN or sole proprietor details, for the carrier registration that United States law requires before any text can be sent.
- You are responsible for the content of the answer scripts you approve. You must not ask us to send anything false, misleading, or unlawful.
- You must respond to escalations we forward to you when a caller asks something outside your script.
Carrier registration
Text messaging from a business number in the United States requires A2P 10DLC registration with mobile carriers. We submit this for you, but approval is granted by the carriers, not by us. Approval usually takes 24 to 72 hours and is not guaranteed. Your service cannot send messages until it is approved.
Pricing and billing
Plans are billed monthly in advance. Prices are stated on our website at the time you sign up. There is no long term contract. You may cancel at any time and your service continues until the end of the billing period you already paid for. We do not provide prorated refunds for partial months except as described in our guarantee below.
Our 30 day guarantee
If, during your first 30 days of active service, the system does not produce at least one text conversation with a caller who would otherwise have reached voicemail, that month is free and we will refund it. Active service means registration was approved and the system was live and connected to your line for the full period.
What we do not promise
Any figures shown on our website, including calculator estimates, are illustrative examples based on assumptions you enter. They are not a prediction, promise, or guarantee of results. Your results depend on your call volume, your pricing, your market, and how you follow up. We do not guarantee any specific number of bookings, revenue, or reviews.
Availability
We aim for continuous service but we depend on third party platforms and carriers. We do not warrant uninterrupted or error free operation, and we are not responsible for outages caused by carriers, your phone provider, or force majeure.
Limitation of liability
To the maximum extent permitted by law, our total liability for any claim relating to the service is limited to the amount you paid us in the three months before the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost business opportunities.
Termination
You may cancel at any time by contacting us. We may suspend or end service if you breach these Terms, if you use the service unlawfully, or if a carrier requires it. On termination we stop sending messages on your behalf and your number is released from our platform.
Governing law
These Terms are governed by the laws of the State of California, without regard to conflict of law rules.
Contact
CallSalvage, 502 E San Ysidro Blvd, Suite C142, San Diego, CA 92173. [email protected], (619) 853-2864.
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